Your RETURN and EXCHANGE requests for your purchases from cacheeconcept.com are handled via our e-mail (firstname.lastname@example.org) support line. Our company protects consumer rights and prioritizes after-sales customer satisfaction. All kinds of dissatisfaction, production and service related problems that you may experience with the products you have purchased are meticulously evaluated and resolved as soon as possible. Below you can find the conditions necessary for us to serve you better and faster on product returns from cacheeconcept.com; If any of these are missing, unfortunately, product returns are not accepted.
REQUEST FOR A RETURN
1. THE PRODUCT TO BE RETURNED, THE INVOICE OF THE RETURNED PRODUCT AND THE REASON OF THE RETURN MUST BE PROVIDED TO INFO@CACHEECONCEPT.COM.
- PRODUCT TO RETURN
- a- Returns of used or damaged products are not accepted.
- b- The product to be returned must be delivered complete and undamaged, together with its standard accessories, as received within 15 days.
- INVOICE OF THE PRODUCT TO BE RETURN
- a- The original E-INVOICE must be sent for refund.
- b- If the invoice of the product you want to return is on behalf of the company, it must be sent together with the invoice issued by the company when returning it. A return invoice must be issued.
OTHER TERMS AND RETURN CARGO FEES
* In cacheeconcept.com, Cachée Concept cannot be held responsible for typographic / typographical errors, problems that may arise from systemic errors.
* Cacheeconcept.com / Cachée Concept reserves the right to terminate campaigns and discounts and to apply price changes without prior notice.
If the product / products you want to return or exchange are not used, the shipping fee is paid by you if they are sent by Speed Cargo, which we have contracted with.
If the products that come to our returns department are delivered in accordance with the return conditions, the refund of the product amounts is processed within an average of 7 working days on the day the product is delivered to us. The period of reflection of the refund to your account is at the initiative of your bank. Refunds made to credit cards are reflected in the account within a few days. In installment purchases, the entire refund amount is refunded by us. It is up to your bank to pay in installments and to reflect the refund amount to your account in installments as a plus balance every month. You need to contact your bank.
SENDING THE PRODUCT TO BE RETURNED
If the product to be returned is sent with counter payment, it will be returned to the sender again.
General return conditions are as follows;
- - Returns must be made with the original box or packaging.
- - The return of products whose original box / package is damaged and lost its resalability feature and which cannot be purchased by another customer are not accepted.
By returning the product you purchased with the invoice, you can easily request the product you want to change by creating a new order.
REFUND OR EXCHANGE OF PERSONALIZED PRODUCTS
Returns or exchanges are not available for personalized products.
Thank you for your understanding.